Privacy Policy
Rising Software Australia Pty Ltd Privacy Policy
Rising Software Australia Pty Ltd (“Rising Software”) collects, uses and discloses your data as follows
1. Collection
1.1 Rising Software collects the following information ("the Data") from you:
name, address, email address, school name and address, phone number (optional) (“Customer Data”)
name(s), email address(es) and student id(s) (neither compulsory), examination and practise content and results (“Student & User Data”)
information about your device and browser details; and information about how you used Rising Software’s websites and cloud services including which pages you visited and how and when you used it (“Usage Data”)
The Data is collected:
(a) to provide you with the software and the website and cloud experience;
(b) to enable you to purchase products and services from Rising Software;
(c) to enable the institution who purchased any products and services from Rising Software and its employees and agents to assist you as they see fit;
(d) to enable Rising Software to offer further products and services to you;
(e) to communicate with you;
(f) to communicate with your students, for support purposes only; and
(g) to enable Rising Software's resellers to provide support to you and to offer further Rising Software products and services to you, only if you have already purchased Rising Software products from said reseller or granted permission for referral to a reseller.
1.2 In relation to information
(a) The entity which collects that information is Rising Software. It may be contacted by:
(b) You can gain access to information by sending an email to info@risingsoftware.com
(c) "Customer Data" is not disclosed to any party other than the following data processors:
| Customer Location | Storage | Provider | Usage |
|---|---|---|---|
| All | Australia | Linode | Customer database, support system |
| All | All | Microsoft | Email, File storage |
| All | All | MYOB | Purchasing & invoice provision |
| All | As per their policy | Paddle | Purchasing, individual licence provision |
| All | As per their policy | Stripe | Purchasing, invoice provision |
| All | As per their policy | Amazon | Email sending |
| All | As per their policy | Postmark | Email sending |
| All | As per their policy | Brevo | Mailing list NOTE: Student information disclosed by a school or instructor is not provided to Brevo |
| All | As per their policy | Various Resellers | Only if customer has previously purchased Rising Software product(s) from reseller, for renewal purposes |
(d) “Student & User Data” concerning students is not disclosed to any party other than the following data processors, who provide hosting and service facilitation for the software and website and cloud experience:
| Customer Location | Storage | Provider | Usage |
|---|---|---|---|
| North & South America | United States | Linode | Hosting |
| Canada | Canada | Linode | Hosting |
| United Kingdom | United Kingdom | Linode | Hosting |
| European Union | Germany | Linode | Hosting |
| Australia & New Zealand | Australia | Linode | Hosting |
| China | China | Alibaba | Hosting |
| Asia | Singapore | Linode | Hosting |
| Africa | United Kingdom | Linode | Hosting |
| All | As per their policy | Postmark | Email sending NOTE: Student email addresses are not compulsory NOTE: Students will only be emailed if they initiate support requests or if instructors request that we email student(s) after providing consent |
| All | As per their policy | Amazon AWS | Email sending NOTE: Student email addresses are not compulsory NOTE: Students will only be emailed if they initiate support requests or if instructors request that we email student(s) after providing consent |
| All | As per their policy | BugSnag | Service monitoring and errors |
| All | As per their policy | Urireports | Service monitoring and errors |
(e) “Usage Data” for all users and “Student & User Data” is disclosed to the following data processors:
| Customer Location | Storage | Provider | Usage |
|---|---|---|---|
| All | Australia | Linode | Logs for internal use |
(f) All “Customer Data” and “Student & User Data” is backed up using these data processors. Upon request, backups can be restricted to an institutions location.
| Customer Location | Storage | Provider |
|---|---|---|
| All | Australia | Amazon AWS |
| All | Australia | Rising Software |
| All | Various - customer requests | Amazon AWS |
(g) There is no law that requires collection of information.
(h) If you do not provide information then Rising Software is unable to provide you with any services or software or access to its websites.
1.3The information is only collected from you and the devices you use to access the Rising Software goods and services and websites.
1.4Information that Rising Software does NOT collect includes, but is not limited to:
credit card numbers, drivers licence numbers, passport numbers, dates of birth, social security numbers, age, gender, race, ancestry, religion or genetic information, biometric information
2. Use & Disclosure
2.1 The information collected is not used for any purpose other than the primary purpose of collection.
2.2 Online orders via our website are conducted by online reseller Paddle.com. Paddle.com is the Merchant of Record for these online orders and Paddle.com provides customer service and handles returns for these orders.
3.Data Access & Deletion
3.1You may request that we disclose information to you about our collection and use of your data over the past 12 months. Email info@risingsoftware.com to submit a request.
3.2You may request that we delete data that we collected from you and retained, subject to certain exceptions where deleting is not practicable. An example would be backups; in those cases if deletion is requested, we commit to deleting your data upon backup restoration.
4. Data Quality & Correction
4.1 Rising Software shall promptly update any information that it collects about you to ensure that it is accurate, complete and up to date. Email info@risingsoftware.com if information is needing correction.
5. Data Security & Breach
5.1 Rising Software shall protect the information that it collects from misuse, loss and unauthorised access, modification and disclosure. Where available encryption is used in transit and at rest.
5.2 Rising Software shall destroy or permanently de-identify information if:
(a) it is no longer needed for any purpose for which the information may be used or disclosed or
(b) Rising Software is directed to do so by a data subject.
5.3If you consider your privacy to be breached please email info@risingsoftware.com and we will respond appropriately.
6. Openness
6.1 This document can be found at https://www.risingsoftware.com/privacy/ and is available upon request to info@risingsoftware.com.
6.2 The information collected is held in the computer systems and books and records of Rising Software as data controller and the data processors listed in this policy.
7. Anonymity
7.1 Where possible Rising Software shall provide you with the option of not identifying yourself when entering into a transaction.
8. Sensitive Information
8.1 Rising Software does not collect information in relation to health, racial or ethnic background, or criminal records.
9. Minors
9.1 Minors (as defined under the laws of THEIR jurisdiction or residence) are not eligible to use these services without the express permission and/or supervision of their parent or guardian. Rising Software does not knowingly collect information from any minor without teacher or parental consent, and we will not use this information if we discover that it has been provided without such consent. This site and service has been designed so that student users are not required to disclose their contact information. Parents and teachers are encouraged to discuss these policies and online safety practices with their children and students.
10. GDPR
10.1 This statement sets out Rising Software's compliance with the General Data Protection Regulation with which it complies.
11. FERPA
11.1 The Family Educational Rights and Privacy Act of 1974 ("FERPA") is a USA federal law that states that an educational institution must establish a written institutional policy concerning the confidentiality of student education records and the fact that students must be notified of this statement of policy and their rights under the legislation. Your student records are protected by FERPA policy and Rising Software staff have been trained to follow and enforce this policy.
11.2 FERPA Block. A FERPA Block allows you to protect the privacy of your information. It prevents the release of all your private information, including the ability of Rising Software to communicate with you by phone should you need to discuss information in your record. If you have a FERPA Block in place, you can communicate with us by email.
11.3 In accordance with FERPA, you have the following rights:
(a) The right to inspect and review education records covered by FERPA.
(b) The right to challenge (seek correction of) the contents of these records.
(c) The right to a formal hearing, if necessary, for a fair consideration of such a challenge.
(d) The right to place an explanatory note in the record in the event that a challenge of contents is unsuccessful.
(e) The right to control, with certain exceptions, the disclosure of the contents of the records.
(f) The right to be informed of the existence and availability of the institutional policy covering FERPA rights.
(g) The right to report violations of FERPA legislation to Rising Software and any applicable administrative body. The name and address of the Office that administers FERPA is: Family Policy Compliance Office, U.S. Department of Education, 400 Maryland Avenue, SW., Washington, DC, 20202-4605.
11.4 If you wish to inspect, review or challenge your education records please submit a written request to Rising Software at 3 Darling St, Fairfield, Victoria, 3078 AUSTRALIA.
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